Shipping Info

♬✿..:* ORDER PROCESSING: 

I generally dispatch orders within 3 working days. You will receive an email within this timeframe to let you know your order is on its way.

♬✿..:* MELBOURNE LOCAL PICKUP:

For Melbourne based customers I also offer local pick up at Hawthorn VIC 3122. Please directly message my Instagram account @pinkduck_handmade for payment and pickup!

♬✿..:* HOLIDAY MODE:

When I'm on holiday, shipping will be temporarily delayed. The website will be placed in password mode with a notice clearly stating the next shipping date.

Please only enter and make a purchase if you're okay with the delay. Express shipping will NOT be available during this time - any orders place will ship after I return.

No change of mind cancellation or refunds will be accepted once a purchase is made. 

‿- DOMESTIC SHIPPING (AUSTRALIA) RATES AND ESTIMATES 

I offer FREE shipping for domestic orders above $50, and a discount express shipping rate of $3.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Carrier: Australia Post

Hence I do ship to PO boxes and parcel lockers, you are welcome to leave them as the address.

Shipping option Estimated delivery time Price
Standard shipping (orders below $50)      Dispatch around 3 business days     $10
Standard shipping (orders above $50) Dispatch around 3 business days     FREE   
Express shipping (orders below $50)      Dispatch next business day $13
Express shipping (orders above $50)      Dispatch next business day $3

 

‿- INTERNATIONAL SHIPPING

Please note I DO NOT ship to EU countries (except UK) due to the complexity of the EU import code. Sometimes they get returned for unsure reasons.

We offer international shipping to the following countries:

·       New Zealand

·       United States

·       Canada

·       United Kingdom

·       Singapore

·       Malaysia

·       Japan

·       South Korea

·       Hong Kong

Shipping charges for your order will be calculated and displayed at checkout.

New Zealand 

Shipping option Estimated delivery time Price
Standard shipping (orders below AUD $50)      Dispatch around 3 business days    $15
Standard shipping (orders above AUD $65) Dispatch around 3 business days    FREE

 

All Other Countries

Shipping option Estimated delivery time Price
Standard shipping (orders below AUD $100)      Dispatch around 3 business days    $25
Standard shipping (orders above AUD $100) Dispatch around 3 business days    $10  

 

♬✿..:* REFUNDS, RETURNS AND EXCHANGES

At Pinkduck Handmade, all our products are handmade with care, making each item unique and one of a kind. Due the nature of our products, we do not accept change of mind refund, returns and exchanges after purchase. Thank you so much for your understanding 

 。!